Last updated: 24 September 2026
Two years of additional cover
Aussie Lights provides a two-year warranty against defects in materials and workmanship for lighting purchased from this store. The warranty starts on the date you receive the product. It covers normal use in accordance with the product's instructions and stated ratings.
How to make a claim
Contact us using our contact form, the email address or the phone number below. Include your order number or other reasonable proof of purchase, a description of the problem and photographs where practical. There is no separate warranty registration requirement. Please contact us before sending an item back so we can provide instructions.
What happens next?
We will assess the issue and may ask for further information or arrange inspection. For a covered defect, we will arrange a repair or replacement at no cost, or a refund where appropriate. Any remedy required by the Australian Consumer Law takes priority, including your right to choose a refund or replacement for a major failure.
Costs and installation
We pay reasonable assessment and return delivery costs for an accepted warranty claim. Contact us to arrange these costs, or provide receipts to request reimbursement of reasonable expenses already incurred. We will also meet any other expense or compensation obligation required by law.
Hardwired lighting must be installed by an appropriately licensed electrician. This additional warranty does not cover damage caused by misuse, accidental damage, unauthorised modifications, incorrect installation or use outside the product's stated ratings. Such exclusions apply only where that conduct caused the issue; they do not remove your statutory rights. Ordinary wear is not itself a manufacturing defect.
Your Australian Consumer Law rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits of this warranty are in addition to other rights and remedies under law. Those rights may continue beyond the two-year warranty period.
Warranty provider
Aussie Lights — STMEDIA LLC
4405 Jager Dr NE, Rio Rancho, New Mexico 87144, United States
Email: support@aussielights.com
Phone: +1 575-286-1326
This is our business correspondence address, not an authorised return address. We will provide return instructions for your claim.