Delivery & tracking
Where do you deliver?
We deliver within Australia, with free standard shipping on all orders and no minimum spend.
How long will my order take?
Allow 1–2 business days for processing and an estimated 5–8 business days after dispatch for delivery. This is approximately 6–10 business days in total. Business days exclude weekends and applicable public holidays. Our processing timezone is Sydney (AEST/AEDT).
How do I track my order?
Use the tracking link in your dispatch email. Visit Track My Order for help. Tracking may take time to update after the carrier label is created.
Choosing your light
Which measurements do you use?
Dimensions are shown in centimetres or millimetres. Where a weight is provided, it is shown in kilograms or grams.
Are globes included?
Integrated LED fittings do not require a separate globe. For other fittings, check the product description for the required globe and whether it is included.
Can I dim the light?
Only models expressly described as dimmable should be used with a compatible dimmer. The Xeres LED Wall Light is non-dimmable.
Do I need an electrician?
Hardwired lighting must be installed by an appropriately licensed electrician. For plug-in or rechargeable products, follow the model-specific instructions.
Payment & support
Which currency and payment methods can I use?
Prices are in Australian dollars (AUD). The available payment methods are displayed at checkout.
Can I return an item?
We offer 30-day change-of-mind returns on eligible items. Check our Returns & Refunds page for conditions, return costs and your rights when a product has a problem.
Is there a warranty?
Yes. Lighting purchased from this store includes our two-year warranty against manufacturing defects, in addition to your Australian Consumer Law rights.
How can I contact you?
Use our contact form. We aim to reply within one business day, Monday to Friday, excluding public holidays.