Last updated: 24 September 2026
30-day change-of-mind returns
You can request a change-of-mind return within 30 days of receiving your order. To qualify, the item must be unused, uninstalled and in its original condition, with its original packaging and accessories. These conditions apply only to our voluntary change-of-mind policy, not to faulty goods or other consumer guarantee claims.
Start a return
Contact us through our contact form with your order number, the item you wish to return and the reason. We will provide instructions and the authorised return address. Please do not send goods to the business correspondence address or the address printed on the shipping label without checking with us.
The return destination depends on the item and fulfilment arrangement and may be outside Australia. Contact us before ordering to confirm the applicable return destination and likely postage cost. We will confirm the destination before you send anything back.
Return costs
For an eligible change-of-mind return, you pay the return postage. Please use protective packaging and a tracked service and retain your postage receipt. We do not charge a restocking fee or retrospectively charge the original free standard shipping.
If goods are confirmed faulty, damaged, incorrect or otherwise fail a consumer guarantee, we pay or reimburse reasonable return costs. If an item cannot reasonably be posted or returned without significant cost, contact us to arrange collection or another appropriate solution. Keep receipts for expenses you wish to claim.
Problems with an item
Contact us as soon as reasonably practical if an item is faulty, damaged, incorrect or not as described. The 30-day period and the original-packaging and uninstalled-condition requirements do not limit your rights under the Australian Consumer Law.
For a major failure, you may choose a refund or replacement and may be entitled to compensation for reasonably foreseeable loss or damage. For other failures, we will provide an appropriate remedy within a reasonable time as required by law. We handle your claim as the seller; you are not required to deal only with the manufacturer.
Refund timing
We will confirm the outcome after assessing your request and, where a return is needed, the returned item. Approved refunds are processed to the original payment method within 10 business days, or sooner where required by law. Your bank or payment provider may need extra time to display the credit.
Cancellations and exchanges
Contact us promptly to request cancellation before dispatch. Once an order has been dispatched, the applicable return process applies. For a different finish or model, contact us to discuss a return and replacement order.
Your rights are protected
Our returns policy and two-year warranty are additional to, and do not exclude or restrict, your rights under the Australian Consumer Law. Consumer guarantees can continue beyond a stated return or warranty period.